Information about our Organisation and Web site

Stuart Robinson & Co is a real estate agency business based in Australia. Our principal activities are Residential and Commercial Property Sales, Rental And Body Corporate Services. Our privacy policy covers Stuart Robinson & Co and its Web site: www.stuartrobinson.com.au and includes our online and our off-line business operations.


Anonymous Access For Our Visitors

You can access our Web site home page and browse our site without disclosing your personal data.


Automatic Collection of Information

We do not automatically log personal data on our Web site, nor do we link information automatically logged by other means with personal data about specific individuals. We do not use cookies or like devices.


Data Collection and Purpose Specification

We do not collect or maintain sensitive information records of any sort at any time. We do not collect any personal data from our visitors when they use our online services, except where the visitor initiates this, for example by inquiring or seeking sales and service. We do not collect information about our online visitors from other sources, such as private organisations or public records or bodies for web-visitors. We do not engage in online 'spamming' or online mass-outbound marketing activities. We do not release personal information or "data lists" for the purpose of commercial sale.


Data Collection and Purpose Specification

We do not collect or maintain sensitive information records of any sort at any time. We do not collect any personal data from our visitors when they use our online services, except where the visitor initiates this, for example by inquiring or seeking sales and service. We do not collect information about our online visitors from other sources, such as private organisations or public records or bodies for web-visitors. We do not engage in online 'spamming' or online mass-outbound marketing activities. We do not release personal information or "data lists" for the purpose of commercial sale.

Our Internet service provider (ISP), the company that owns the web site server that hosts our web site, may collect only the domain names and names of referring web sites (not the e-mail addresses, of visitors). The ISP may aggregate information to measure the number of visits, average time spent on the website, and pages viewed. We may use this information to help us improve the operational performance and informational content of our website.

If you register online or provide personal data to Stuart Robinson & Co by any means, we may use this information to provide you with specific targeted information about Stuart Robinson & Co and declared partner products and services in support of your needs. We may store email address, phone, personal password, or other access devices so as to personally tailor information to you.

If online surveys are conducted to better understand client needs and profile of our web visitors and clients, we will let you know how we will use any information provided, at the time we collect it.

Personal information collected offline by Stuart Robinson & Co may be used for secondary purposes such as direct marketing. Wherever possible this will be collected directly, but in other instances may be collected from government or publicly available records, phone books or data lists or from third parties such as list brokers, who are privacy compliant. Where appropriate we may engage in marketing activities where we do not use personal information, such as letterbox inserts and door-knocks.

See below for a table of personal data, if collected by any means, and the purposes for which they are used by Stuart Robinson & Co:

DATA COLLECTED:

PURPOSE OF COLLECTION:

Personal Identifiers e.g. name, contact details

  • Residential and commercial property sales, rental and body corporate services, and related services.

  • Product sales

  • Tailored pre-sale information search and selection services.

  • Targeted database collection, storage and usage for outbound direct marketing of core or related real estate services, including co-marketing with privacy-compliant service provider partners, which may include relocation service providers, trades-people, brokers, vendors and the like.

  • Research and surveys for customer satisfaction & preference.

Personal Identifiers e.g. name, contact details

  • Credit checking details

  • TRA/NTD (National Tenancy Database of prior tenancy activities)

  • Tenancy reference records and related information

  • Residential and commercial property sales, rental and body corporate services, and related services.

  • Product sales

  • Tailored pre-sale information search and selection services.

  • Targeted database collection, storage and usage for outbound direct marketing of core or related real estate services, including co-marketing with privacy-compliant service provider partners, which may include relocation service providers, trades-people, brokers, vendors and the like.

  • Research and surveys for customer satisfaction & preference.

Job Details e.g. role, title, responsibilities

As above.

Real estate-related Your preferences for particular services or product e.g. valuations

As above.


Our Web site links

Our Web site does not enable our visitors to post information to be accessed by others or to communicate with other visitors. Our Web site may include links to third party Web service providers, for the purposes of either displaying 'client reference sites', or of providing related service and product information from partner service providers we believe to be of interest and use to individually targeted clients and prospects. Whilst it is a Stuart Robinson & Co condition of partnering with all partner service providers that they in turn satisfy the same minimum privacy compliance standards, Stuart Robinson & Co cannot be responsible for their content, or privacy policies or practices.


Privacy Compliance

Our privacy policy is intended to fully comply with the Privacy Amendment (Private Sector) Act 2000 Australia (The Act).


Contractors & Staff

In order to provide the range of services in past demand from clients, we engage a number of contractors to fulfil specific tasks on our behalf for property-related service fulfilment purposes. These change from time to time, but range from relocation service providers, property valuers, gardeners, sign-board writers, copy-writers, drafts-people, photographers, stylists, maintenance-people and the like, who may have access to your personal information for the purposes of rendering property-related fulfilment services. We require all such contractors to be privacy compliant, and have agreements in place to this effect with all such contractors employed by Stuart Robinson & Co. Our staff are trained to be aware of privacy issues, and of our obligations and requirements under The Act.


Transfer of information to Foreign Countries

Generally, Stuart Robinson & Co does not transfer personal information overseas. However, in circumstances where dealings involve communicating information across international borders, such as while a client or other key party to a transaction is on holiday, or is based overseas temporarily or permanently, Stuart Robinson & Co requires the recipient of any essential personal information to provide appropriate protection as if the information had remained within Australia.


Privacy Support

If you have an enquiry, feedback comment or concern about our privacy policy, or wish to verify or access your personal information held by us, please contact:


Stuart Robinson
Stuart Robinson & Co
Level 1, 89 High Street, Kew, Melbourne 3101 VIC
Tel: 03 9854 6241
Fax: 03 9854 6251
e-mail: stuart@stuartrobinson.com.au
website: http://www.stuartrobinson.com.au


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